Housing associations and other larger rental agencies often use a complaints procedure. You are expected to go through this complaints procedure first and to see if you can work it out together with your landlord. For example, you can check out SJHT’s complaints procedure. However, if you cannot reach a solution, you have other options.
Are you renting from a housing association? Then you can contact the regional complaints committee for housing associations. This is an independent committee that handles complaints. The website details which complaints they handle and how you should submit them.
Then there is de Huurcommissie. De Huurcommissie deals with matters about rent, rent increase, rent reduction, service costs, maintenance and home improvement. Again, you can submit a complaint after you have gone through the landlord’s complaints procedure and are not satisfied with the outcome. On the website of the rent committee you can read more about how and when you can engage the rent committee.
Do you need (free) advice, or do you want more information before taking action? You can also find a lot of legal information about renting at Het Juridisch Loket.
